Communication Purposes
This article describes these three (3) types of communication purposes:
Communication to portray an image through appearance & show
Communication appropriately-used in a work setting or with customer service staff
Communication in a close relationship
When getting to know someone, and also with existing interactions, take note of the type of communication which takes place. Is it for appearances, or is it for creating and investing in authentic, sincere closeness?
Communication can be used to portray an image through appearance & show:
to get attention & be noticed
to try to entice & impress
to flatter & flirt
to keep people near
to fit in & belong
to try to get people to want to come back again
to appear friendly, nice
to seem welcoming
to hear one’s voice
as an improvisational performance
to distract from silence
to distract from anxiety
to divert attention away from something else
to manipulate how one is seen by others
to lie & deceive
to collect data & intelligence (‘intel’) on other people for future use
Communication is appropriately-used in a work setting or with customer service staff in these ways:
to maintain a productive, professional environment
to foster focus & concentration on job tasks
to request & share task-related data
to trouble-shoot job functionality & task-related issues
Communication in a close relationship serves these purposes:
to invest in the relationship
to know each other well
for total exposure, transparency & honesty
for understanding of each other
to relate to each other
to help & support each other
to bond together, closeness
to learn & grow—both as individuals & together
to include each other
to trouble-shoot relationship & life issues
for collaboration of ideas, experiences, thoughts, activities, interests, etc.
to make decisions together
to share secrets
to share private jokes & fun
to being able to easily read each other
to share each other’s lives: thoughts, ideas, interests, feelings, etc.
to foster a safe, trusting, protective, special relationship
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